RETURNS, REFUNDS & SHIPPING POLICIES

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • If any item is not in its original condition, is damaged or missing parts for reasons not due to our error

  • If any item is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please:

  1. Check your bank account again.

  2. Then contact your credit card company, it may take some time before your refund is officially posted.

  3. Next contact your bank. There is often some processing time before a refund is posted.

  4. If you’ve done all of this and you still have not received your refund yet, please contact me at jenny.km@bigpond.com
     

Shipping Policy
All orders will be dispatched once payment confirmation has been received. Customers should receive their goods within 14 days or subject to local, interstate or overseas travel time.

Orders will be shipped via Australia Post or courier services and be delivered between Monday to Friday 9am to 5pm excluding Public holidays (subject to their terms and conditions).


Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.


All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.


In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.

Damage, Defects and Loss in Transit
Any complaint concerning damage, short delivery, loss in transit or defect must be made within 7 working days of the customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later.

If the complaint is not made within that time, the customer loses any right which the customer may have had in respect of the complaint.


The Owner has the discretion to repair or replace any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded. Please see our returns and refunds policy at the top of this page.